At Wheels Near Me, our customers are our top priority. We believe returns should be handled quickly and efficiently. If you experience any issues with your order, please contact us at info@wheelsnearme.ca or call 1-877-206-8737.
Received Damaged or Incorrect Items
If you receive the wrong items or your package arrives damaged, please take clear photos and email them immediately to info@wheelsnearme.ca. A customer service representative will contact you to arrange a return and replacement.
Return of a New Product
- Returns are accepted within 30 days of purchase.
- All products are inspected upon receipt.
- If an order is returned or refused upon delivery, the customer is responsible for return shipping costs and will be charged a 15% restocking fee.
- All items must be returned in their original packaging.
Returns/Exchanges Will Not Be Accepted For:
- Used or damaged items
- Mounted and balanced wheels
- Special order or final sale items
- Returns after 30 days of purchase
- Items without original packaging
- Custom drilled wheels
- Returns without prior authorization from Wheels Near Me
Fitment Returns
If a wheel does not fit, please send photos of the issue and your vehicle's VIN to info@wheelsnearme.ca. A representative will review your case and provide a solution.
Wheels Not Approved for Winter Use
The following wheel finishes are not covered under warranty if used in winter conditions:
- Machined face wheels
- Milled trim wheels
- PVD wheels
- Chrome wheels
🚨 Important: Driving on these wheels in winter conditions voids the finish warranty.
Test Fit Before Mounting Tires
Before mounting tires, we require performing a test fit on your vehicle to ensure proper caliper and suspension clearance.
